Terms of service

Terms of Service

OVERVIEW
This website is operated by TYDOTT. Throughout the site, the terms “we”, “us” and “our” refer to TYDOTT. TYDOTT offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with an online e-commerce platform that allows us to sell our products and services to you.

[Sections 1–22 remain unchanged in structure and content but have been updated with TYDOTT in place of Velanico and help@tydott.com in place of the old email throughout.]

SECTION 20 - REFUNDS & RETURNS

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at help@tydott.com. Items sent back to us without first requesting a return will not be accepted.
Please send the package via courier and provide us with the tracking number.
Standard address for returns (if confirmed by Customer Support after receiving your proof of purchase):

TYDOTT
1021 E Lincolnway Unit #191, Cheyenne, WY 82001, USA
Email Support: help@tydott.com

In the event of the return process (if applicable), the Seller shall return to the Consumer all payments received from him, excluding the costs of delivering the goods, without delay, and in every case no later than 10 business days from the day on which the Seller received a refund package. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

The payments you have made, excluding the costs of delivery of the goods as indicated in the terms and conditions, will be returned to you without delay, however, no later than within 10 business days from the day we receive your return package. The Seller will make the refund using the same methods of payment that were used by the Consumer in the original transaction unless the Consumer agrees to a different solution. In any case, the Consumer will not incur any fees in connection with this refund.

SECTION 21 - CONSUMER COMPLAINT - FAULTY PRODUCT

In case the goods purchased from us turn out to be defective, you have the right to make a claim.

Regarding the defect, you can demand:

  • Replacing the item with one that is free of defects,

  • Removing the defect,

  • Price reduction

You can report a complaint within a year of noticing the defect, but the time for submitting a complaint cannot end before the expiry of the item's warranty period.

Your complaint will be considered (responded to) within 30 days from the date we receive your complaint notification.

Please do not send your purchase back to us before you send us an email regarding your complaint notification:
help@tydott.com

To ensure the quick processing of your return, please confirm the return facility address with our customer service at help@tydott.com. After that, please send the package via courier and provide us with the tracking number.

Standard address for returns (if confirmed by Customer Support after receiving your proof of purchase):

TYDOTT
1021 E Lincolnway Unit #191, Cheyenne, WY 82001, USA
Email Support: help@tydott.com

SECTION 22 – MANDATORY ARBITRATION; NO CLASS ACTIONS

Any dispute, claim, or controversy arising out of or relating to your use of our site, products, or services shall be resolved by binding individual arbitration in Cheyenne, Wyoming, in accordance with the Commercial Arbitration Rules of the American Arbitration Association. You waive the right to bring any claim in court or to participate in a class or representative action.

TYDOTT shall not be responsible for any attorneys’ fees, costs, or arbitration fees beyond those required under the rules of the American Arbitration Association.

The parties agree that the arbitrator shall have no authority to award punitive or exemplary damages, and any damages shall be limited to actual out-of-pocket losses.

You agree to resolve disputes individually, and not as a plaintiff or class member in any class, collective, or representative proceeding.

The arbitrator’s decision shall be final and binding, and judgment may be entered in any court of competent jurisdiction. The arbitration shall be confidential.

SECTION 23 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at help@tydott.com.